Setting up your account is very easy! Here’s how to do it:

First steps

Every GEGO includes a 30 days free service period. After the trial period ends, In order to continue using the 3G worldwide tracking, GEGO requires a subscription. You can choose between a monthly $7.95 plan or save $20 on a yearly subscription at $76/year. 

Without a subscription, GEGO still works with Bluetooth technology, essentially the same functionality as a Tile or Trackr with a limited range of 200 ft or less.  

We are confident that you will love your GEGO, but if for any reason you are not happy, you can return it within 30 days, no questions asked. 

GEGO also comes with a 1 year Manufacturer's Warranty, in case any manufacturing defect occurs within that year, we will replace the unit. 

GEGO combines GSM, WiFi and Bluetooth technology. We connect with your GEGO device through GSM or Cell-Tower Connected Technology to ask its location, anywhere in the world. The device then combines Cell Towers and WIFI hotspots triangulation to determine its location,  making it more reliable indoors than GPS, due to an unstable or weak connection to GPS satellites in the sky.

GEGO comes with it’s own SIM card so it can be located virtually everywhere at all times.

The Bluetooth proximity feature alerts you with sound or vibration when GEGO is within the 100-foot range area.

GEGO has a Battery life that varies upon usage. The reason is that every time that GEGO moves, it looks for cell tower and Wi-Fi signals to determine its location. If GEGO is in a populated area, it will read a signal very quickly, using minimal amount of battery. If GEGO is in a less dense area, it will make a bigger effort to connect to a signal, draining more battery.  GEGO will automatically remind you when it's time to re-charge. 

Check Usage Modes section

You can choose to receive notifications and GEGO will automatically let you know when it is disturbed or moves in or out of safe locations. You can define “safe locations” such as school, work, gym, etc. manually or let GEGO suggest frequently visited spots and set them as safe zones in the app.

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Yes, GEGO also works with Amazon Echo to give you on-demand tracking using your voice. 

GEGO is slightly smaller than a credit card but thicker. It measures 3.5  x 2.16 in. 

Yes, thanks to GSM + WiFi technology, GEGO works indoors. Cell-Tower Connected Technology is more reliable indoors than GPS, due to unstable or a blocked connection to GPS satellites in the sky.  For increased accuracy GEGO also uses Wifi technology.

○ GEGO works both over 3G and 2G networks, worldwide. That means that GEGO has coverage in 190 countries including Japan, Singapore, Australia, South Korea, etc., where 2G is not available, and also improves connectivity in all countries since the 3G network is wider spread than 2G. 

○ GEGO combines WiFi networks detection with Cell Tower locations, dramatically improving the accuracy of your location reports. GEGO will not only report the city you are at but literally give the exact address where it is. Since GEGO doesn't depend on GPS signal, it also works indoors. 

○ GEGO is designed for flight travel, but also for personal use throughout the day. When the device is not near an airport, it will keep reporting its location when it is moving. 

○ With GEGO, you can define "Safe locations", that allow receiving notifications whenever the device enters or exit the area. 

○ GEGO's battery life is well above other trackers! GEGO reports its location every time it starts moving, instead of being online all the time. It also smartly turns ON or OFF, so you don't even need to activate an ON/OFF switch. 

LugLoc is GEGO's father =) Developed in 2012, LugLoc is the first smart luggage tracker in the world. Everything we learned in the long journey from 2012 to today is what we used to create GEGO. The main differences between GEGO and LugLoc are the following: 

○ LugLoc works on a 2G network. GEGO works both over 3G and 2G networks, worldwide. That means that GEGO has coverage in 190 countries including Japan, Singapore, Australia, South Korea, etc., where 2G is either not available or being discontinued, and also improves connectivity in all countries since the 3G network is wider spread than 2G.

○ GEGO combines WiFi networks detection with Cell Tower locations, dramatically improving the accuracy of your location reports, while LugLoc only utilizes Cell Tower location. GEGO will not only report the city you are at but literally give the exact address where the device is. 

○ GEGO is designed for flight travel, but also for personal use throughout the day. When the device is not near an airport, it will keep reporting its location when it is moving. LugLoc was designed for air travel only, so it doesn't provide the best experience outside of luggage tracking. 

○ With GEGO, you can define "Safe locations", that allow receiving notifications whenever the device enters or exit the area. 

Our primary shipping service in the United States is, DHL e-commerce. This service takes approximately  3-5 business days, regardless of where you are located within the contiguous United States (our primary warehouse is located Miami, FL).

Delivery time is calculated by “business day,” and excludes Sundays and holidays.

Note: All orders placed after 1 US EST PM will be schedule for pickup on the next business day.

International Shipping takes 7 to 10 days. DHL is the preferred shipping method. Customs' inspections may cause delays, both when leaving the United States and entering another country. 

We ship anywhere in the U.S. and also ship internationally to Canada, Australia, Germany, New Zealand, Switzerland, Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Norway, Spain, Sweden and the UK.. International shipping rates apply. 

The reason we don't ship GEGO globally yet is that we need to prioritize our efforts and make sure we support our selected markets properly. We have to make sure we can support customers with returns or repairs. However, we will work hard to support more countries in the future.

GEGO ships for free anywhere in the continental U.S on purchases over $50. Our primary shipping service is, DHL e-commerce. 

International shipments are billed at the standard rate. View more

Enter the GEGO App 

Click on the MY ACCOUNT icon on the upper left corner of the main screen. Then click on the Manage safe locations section

You can edit or eliminate safe locations from there.

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Enter the GEGO APP and choose the device you want to modify.

In the right upper corner choose the Edit option

You can modify your GEGO username and picture.

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These Modes have been designed to maximize your GEGO's battery performance, adapting the device's functionality to your usage.  

Flight Mode 1: Ideal for short flights (up to 6 hours). Optimized to report location faster when luggage arrives to a new airport.

Flight Mode 2: Ideal for long flights (+6 hours) and flight connections. Optimized to save battery for long trips. Luggage location updates may take up to 45 minutes.

Standard: Ideal for you car, backpack or other belongings. "GEGO reports its location and notifies when it moves in or out of safe locations. You may have to charge your GEGO more frequently.

Battery Saver: Best for long drives, package tracking, long usage. GEGO reports its location less frequently and notifies when it reaches a new city, saving battery for long usage.

Go to Usage Modes.

Choose one of the modes and you are set!

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Yes. GEGO is compliant with the FAA regulations.

We at GEGO are permanently looking out for the latest security updates from all the different organizations that regulate air travel. 
GEGO uses a 2.59 Watt-hour (720 mAh) battery, which is way below the maximum threshold that regulators require*.
*The maximum battery size for a PED (personal electronic device) on a flight is 100 Watt-hour.

GEGO also stays off while flying, making it totally safe and compliant TSA, FAA, IATA and other official regulations.