GEGO Warranty. Returns and Shipping
Requesting a Refund
Your Gego order is eligible for a refund if you've had it less than 30 days, and the order is returned in good condition with the original packaging. You will need to contact us prior to returning the order to receive the proper return instructions.
Refunds will be issued in the same method of payment as the original purchase and may take up to 5 business days from the day we receive the package.
Note: Gego can only refund orders placed directly through our websites, www.gego.io or www.lugloc.com. If you purchased Gego through another party (such as Amazon.com), please contact them for refund instructions.
Return and Refund Instructions
Once you have submitted your request to https://support.gego.io/
You will be contacted with your RMA# (Return Merchandise Authorization number) and instructions on how to return your order.
You may wish to use a package-shipping service such as UPS, FedEx or USPS that is able to track shipments. Gego is not responsible for shipping costs associated with the return of the order.
Upon receipt, we will verify that all of the GEGOs in your original order are included with the return and that the GEGOs are in good physical condition. Partial returns are not eligible for a refund. Please note that incomplete returns cannot be refunded and will be returned to you.
Once the return has been processed, a confirmation message will be sent out with information on when the refund should be expected.
Gego Refund Policy
We have worked very hard to create a product you will love and we believe you will love your GEGO. However, we realize the Product you receive from Gego may not be exactly what you expected. Should this rare occurrence take place, the original retail purchaser of the Product may return all Gegos purchased in the original transaction, in their original condition, with the original receipt and packaging, within 30 days of the date of delivery to the original retail purchaser. Upon receipt, GEGO Support team will contact you and issue a credit or a refund of the purchase price paid, less shipping and handling.
For items not found defective and returned just because you changed your mind within this 30-day period and have been activated, GEGO will refund the purchase price paid less shipping charges and any restocking fees if applicable, and the cost of the cellular subscription fee which was already paid to the cellular provider.
Please note that this policy applies only to Products you purchase directly from Gego.io. This is in addition to your legal rights and your rights under the Gego hardware one (1) year Worldwide Warranty referred to above.
All returns must be authorized. To authorize a return, please contact our Support team at https://support.gego.io/hc/en-us/requests/new.
Refund Status Questions
If you have returned your order with a RMA #, and you have any questions regarding your refund, please include your RMA number which will help us quickly track the status of your return and contact us
Warranty and Refund Policy
Gego Global tracker
Hardware Limited Warranty
Gego warrants that your Gego hardware product ("the Product") will be free from defects in materials and workmanship for a period of one (1) year from the date of delivery to the original retail purchaser ("the Warranty Period"). If a defect in the Product arises within the Warranty Period, Gego will, at its sole option and subject to applicable laws: repair or replace it with a new or refurbished product or component. This Warranty does not apply to Products you purchase from unauthorized resellers; where the instructions for use and activation of the Product are not complied with; where the Product is used with a jailbroken or rooted mobile device; or where the Product is damaged as a result of abuse, accident, unauthorized modification or other causes beyond our reasonable control.
See Hardware Lifetime Warranty conditions and exclusions
Claims process: To obtain remedies under this Warranty, Gego must receive Consumer’s claim before the end of the Warranty Period. The consumer must obtain a Return Material Authorization ("RMA") from Gego and return the defective Device together with proof of purchase to the address specified by Gego in connection with the RMA. The customer shall bear the cost of shipping the Device to Gego warehouse in Florida, United States. By sending the Device, Consumer agrees to transfer ownership to Gego. Gego may not return the original Device to Consumer. Gego warrants that any repaired or replaced Device is covered for the remainder of the original Warranty Period. If the claim is justified based on this Warranty, Gego shall bear the cost of shipping the repaired or replacement Device to the customer. Any product returned to Gego without a valid warranty claim or without an RMA may be rejected, returned at sender’s cost (subject to prepayment) or disposed of in GEGO’s sole discretion.
To obtain an RMA from Gego, please contact https://support.gego.io/
Every GEGO tracker unit bought from gego.io or a 3rd party retail partner is authorized for replacement due to warranty issues, however, we do not offer returns or refunds on products bought from other 3rd party retailers. Please contact their customer support for more information.
Replacement devices are to be sent exclusively within the country where it was originally purchased. If the replacement address is in a different country to the original one, GEGO will not be responsible for shipping and handling costs.
Note: If the replacement is outside of the first 30 days of purchase the customer must be responsible for shipping and handling fees to the GEGO Warehouse and from the GEGO Warehouse to the original purchase address.
Our primary shipping service in the United States is, at present, DHL eCommerce. This service takes approximately 4-7 business days, regardless of where you are located within the contiguous United States (our primary warehouse is located in Deerfield Beach, FL).
Delivery time is calculated by “business day,” and excludes weekends and holidays.
All orders placed after 1 US EST PM will be scheduled for pickup on the next business day.
Note: PO boxes are not accepted as a valid shipping address.
GEGO is offering to ship to a select group of countries outside of the U.S. International shipping rates apply.
Delivery time is calculated by “business day,” and excludes weekends and holidays.
Note: All orders placed after 1 US EST PM will be scheduled for pickup on the next business day.
|COUNTRY||SERVICE||ESTIMATE TIME||1-3 GEGOs||4+ GEGOs|
|Canada||DHL eCommerce Int Priority||4-10 days||$16,00||$20,00|
|UK||DHL eCommerce Int Priority||5-10 days||$18,00||$22.00|
|Mexico||DHL eCommerce Int Priority||5-10 day||$18,00||$22.00|
|Germany||DHL eCommerce Int Priority||6-10 days||$18,00||$22.00|
|Switzerland||DHL eCommerce Int Priority||6-10 days||$18,00||$22,00|
|Austria||DHL eCommerce Int Priority||6-10 days||$18,00||$22,00|
|Belgium||DHL eCommerce Int Priority||6-10 days||$18,00||$22,00|
|Denmark||DHL eCommerce Int Priority||6-10 days||$18,00||$22,00|
|Finland||DHL eCommerce Int Priority||6-10 days||$18,00||$22,00|
|France||DHL eCommerce Int Priority||6-10 days||$18,00||$22,00|
|Italy||DHL eCommerce Int Priority||6-10 days||$18,00||$22,00|
|Luxembourg||DHL eCommerce Int Priority||6-10 days||$18,00||$22,00|
|Netherlands||DHL eCommerce Int Priority||6-10 days||$18,00||$22,00|
|Norway||DHL eCommerce Int Priority||6-10 days||$18,00||$22,00|
|Spain||DHL eCommerce Int Priority||6-10 days||$18,00||$22,00|
|Sweden||DHL eCommerce Int Priority||6-10 days||$18,00||$22,00|
|Australia||DHL eCommerce Int Priority||10-20 days||$20,00||$24.00|
|DHL eCommerce Int Priority||10-20 days||$20,00||$24,00|
*When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
About Customs, Duties & Taxes
The recipient is the importer of record and must comply with all laws and regulations of the destination country. International Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; GEGO Inc. has no control over these charges, nor can GEGO predict what they may be.