Home / GEGO Terms and Conditions

The following terms and conditions govern the use of the GEGO website and all content, services and products available at or through the website (taken together, the Website). The Website is owned and operated by GEGO, Inc (“GEGO”). The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, GEGO`s Privacy Policy) and procedures that may be published from time to time on this Site by GEGO  (collectively, the “Agreement”).

Please read this Agreement carefully before accessing or using GEGO’s websites, or its products and services. By accessing or using any part of its sites, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may choose not to access the Website or use any of GEGO’s  services. If these terms and conditions are considered an offer by GEGO, acceptance is expressly limited to these terms. The Website is available only to individuals who are at least 13 years old.

By accessing or using the applications, products, and services owned or operated by GEGO, Inc., whether through its  software applications or websites (its “Services”), you are accepting and agree to be bound by the terms and conditions set forth herein  (“Terms”).

GEGO contracts third parties to provide its communication services. Any failure of these providers and/or its servers to provide these services is beyond our control and GEGO cannot therefore be held liable for any failure or disruption to the service.

GEGO reserves the right to modify the Terms at its discretion. If you choose to continue to use the Services after these Terms have been modified, you have agreed to be bound by the modified Terms. If you do not  agree to be bound by the modified Terms then you may choose to opt out of your continued use of its Services. Because our Services may continue to evolve, these Services may change or be discontinued at any time and without notice, at the sole discretion of GEGO.


Shipping Policy

GEGO is pleased to share the general intent and purpose of our shipping policy:

To ship our products without delay.

To provide the competitive shipping fees and costs

To clearly set expectations and consistently do our best to our perform those expectations.

Our primary shipping service in the United States is, at present, DHL eCommerce. This service takes approximately  5-7 business days, regardless of where you are located within the contiguous United States (our primary warehouse is located Miami, FL).

Delivery time is calculated by “business day,” and excludes Sundays and holidays.

Note: All orders placed after 1 US EST PM will be scheduled for pickup on the next business day.

View more

Shipment Notification Email

Customers receive shipment notification via email once the package departs our warehouse facility. This email contains the carrier’s name, contacting information and tracking number.


GEGO refund policy

GEGO is pleased to maintain a 98% customer satisfaction rate and offers world class customer service and support.

In case you are not entirely satisfied with your purchase, you may return your GEGO device within 30 days of the purchase date. The GEGO device must be in its original condition.

Note: Gego can only refund orders placed directly through our website, www.gego.io. If you purchased Gego through another party (such as Amazon.com), please contact them for refund instructions.  

How to return a product:

Please email the proof of purchase or order # to support@GEGO.io to receive instructions and an RMA (Return Merchandise Authorization).

Upon receipt, GEGO Support team will contact you and issue a credit or a refund of purchase price paid, less shipping and handling.

Note: Refunds will be issued in the same method of payment as the original purchase and may take up to 10 business days from the day we receive the package. This return policy only applies to devices purchased via gego.io. If you purchased Gego through another party, please contact them for return instructions.  

View more



GEGO provides a subscription service to activate its global tracking technology. To locate your GEGO Device, Location requests are made through our Smart Device Application. Subscriptions are available to you for purchase through our Smart Device Application in a variety of different packages. If you bought your GEGO through our website, your GEGO Device comes with 30 days of Unlimited Tracking.

GEGO technologies include a GSM SIM card as part of its design features. This SIM card allows the Device to communicate with different networks around the world, providing state-of-the-art location tracking technology. This SIM card has an annual cost to maintain the service. Subscriptions are active commencing from the moment of purchase. Upon expiration of subscription Plan, GEGO will notify you by email prior to the deactivation of the service.

These Terms of Use govern your use of our service. As used in these Terms of Use, "GEGO service", "our service" or "the service" means the service provided by GEGO for tracking GEGO devices, including all features and functionalities, the website, App and user interfaces,

For Subscriptions terms of use, click here


GEGO is pleased to offer a limited, non-exclusive and nontransferable license to download and install a copy of its software application (the “App”) on an any Smart Device that you own or control and to run such copy of the App and utilize our Services solely for your own personal, non-commercial purposes. We reserve all rights in and to the App and Services not expressly granted to you under these Terms. App and Services Users  may not: (i) copy, modify or create derivative works based on the App or Services; (ii) distribute, transfer, sublicense, lend or rent the App to any third party; (iii) reverse engineer, decompile or disassemble the App; or (iv) make the functionality of the App or Services available to multiple users through any means.


Downloading Our App

Upon downloading GEGO’s App from the Apple App Store, Google Play or other app store or app distribution platform ( “App Store”), users  acknowledge and agree to the following: t:

These Terms bind the GEGO and the User and are not part of any agreement with any  App Store. GEGO maintains sole ownership of, and responsibility for, its Apps.

Any App Store has no obligation to furnish maintenance or support services with respect to GEGO’s  App, nor handle any warranty claims.

Any and all  App Store(s) are not responsible for addressing any claims you may have relating to GEGO’s  App, including product liability claims, consumer protection claims, intellectual property infringement claims, or any other claim that GEGO’s  Apps fail to conform with any applicable legal or regulatory requirement.

User expressly understands and acknowledges that  App Stores are third-party beneficiary of these Terms and have the right to enforce these Terms as it deems appropriate in support of its agreements between the App Stores and its subscribers/users.  Compliance with any and all App Stores’ terms of service remain obliged by and between the user and the App Store and do not include GEGO and its products, services and devices unless expressly set forth herein.


Creating an Account

User acknowledges that In order to use GEGO’s  Services, all users must register an account with GEGO. By creating an account, users  represent that (a) all required information provided is truthful and accurate; (b) users are of legal age to enter into a contract and agree to these Terms; and (c) the  use of our Services does not violate any applicable laws, regulation or these Terms as intended either directly or in spirit. Users agree to be responsible for maintaining the confidentiality of any and all passwords, and for any and all manner in the use of the account. Users agree to notify GEGO  immediately if there is any suspicion of the unauthorized use o accounts or passwords. Users acknowledge and understand that (a) use the account or username of any other user; (b) allowing a third party to their account or username; or (c) selling, lending, transferring, or otherwise sharing their  account, temporarily or permanently, with someone else is not permitted under these Terms and Conditions. If GEGO determines that these Terms have been violated, it reserves the right to issue a warning, suspension,  or termination of the account, including, but not limited to, deactivation of all devices and services.


Alerts and Notifications

As part of GEGO’s  Services, users may (if enabled) receive push notifications, text messages, alerts, emails, or other types of messages directly sent to through the App’s (“Push Notifications ”). You have control over all push notification settings and can opt in or out of these through your settings (with the possible exception of infrequent, important service announcements and administrative messages). Please be aware that third-party messaging fees may occur for some of the Push Messages depending on the type of data plan chosen through your wireless carrier.


General Prohibitions

The following actions are prohibited, and agreed to as such by each User:

Services and/or Content are for personal use only, and not permitted for any commercial purpose or for the benefit of any third party or in any other manner not permitted by these Terms;

Services to track the location of, or collect any personally identifiable information from, any other person without their express permission;

Intercept or “sniff” the communication packets between the GEGO hardware and mobile devices or attempt to reverse engineer the GEGO Bluetooth Low Energy profile or GEGO protocol;

Disassemble, or attempt to disassemble the device;

Access, tamper with, or use non-public areas of the Services, GEGO’s computer systems, or the technical delivery systems of GEGO’s providers;

Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Services;

Attempt to access or search the Services or Content or download Content from the Services through the use of any tool, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by GEGO or other generally available third party web browsers;

Submit or transmit any Content that: (i) infringes, misappropriate or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any person or entity; or (vii) promotes illegal or harmful activities or substances;

Violate any applicable law or regulation; or

Encourage or enable any other individual to do any of the foregoing.


Third Party Links

GEGO’s  Services may contain links to content or services provided by third parties (“Third Party Links”). These Third Party Links are not under GEGO ’s control, and, as such, is not responsible for their content, services, performance, operation, availability, business practices or policies. GEGO provides third party links as a convenience only and does not imply any endorsement or recommendation of their content or services, or of any association. If User chooses to access any of these Third Party Links, they do so entirely at their own risk, and any charges or obligations incurred in such interactions with these third parties, remain the responsibility of the user so engaged.  Websites available through Third Party Links are subject to their own terms and policies, including privacy and data gathering practices.



User  acknowledges that all intellectual property rights in GEGO’s  Products, App, and Services, including the underlying software and technology, and the information and content available on its Services, are owned by GEGO and/or its suppliers (including other users), and are protected by under laws of intellectual property throughout the world. Any suggestions, ideas, feedback, or recommendations provided to GEGO regarding its Products, Apps or Services (“Feedback”) may be used for any purpose deemed necessary without any obligation to the feedback’s originator(s). By providing us with feedback, you give us a worldwide, perpetual, irrevocable, fully paid and royalty-free license to use and exploit in any manner any and all Feedback.



Users may terminate accounts at any time by deactivating the account or by providing notice of termination to GEGO. GEGO reserves the right to terminate or suspend any account or access to any or all portions of the Services at any time, for any reason, including violation or breach of any provision in these Terms. Upon termination, all rights and licenses granted under these Terms shall immediately end. If your account or access to GEGO’s  Services is terminated or suspended because of any violation of the Terms and Conditions expressed herein or otherwise interpreted as a violation of the spirit of these Terms, there shall be no entitlement  to any refund of fees or payments, in whole or in part and you, any no further rights shall be granted. .


GEGO Hardware Limited Warranty

GEGO warrants that all  GEGO hardware products (“the Product”) will be free from defects in materials and workmanship for a one-year period since the date of delivery to the original retail purchaser (“the Warranty Period”). If a defect in the Product arises within the Warranty Period, GEGO will, at its sole option and subject to applicable laws: repair or replace it with a new or refurbished product or component.

Replacement devices are to be sent exclusively within the country where it was originally purchased. If the replacement address is in a different country to the original one, GEGO will not be responsible for shipping and handling costs.

Note: If the replacement is outside of the first 30 days of purchase the customer must be responsible for shipping and handling fees to the GEGO Warehouse and from the GEGO Warehouse to the original purchase address.

Disclaimer of Warranty for App and Services

GEGO agrees to employ reasonable efforts to correct any discovered defects in the App or Services. However, the user assumes any and all risk associated with their use. GEGO’s  App and Services are provided on an “as is” and “as available” basis and without any representation, warranty or guarantee that the App and Services will be provided uninterrupted, error-free, virus-free, or that defects can or will be corrected. To the maximum extent permitted by applicable law, we disclaim all warranties regarding the app and service, whether express, implied, or statutory, including the warranties of title, merchantability, fitness for any particular purpose, or non-infringement. If applicable law requires any warranties with respect to our App or Services, all such warranties are limited in duration to thirty (30) days from the date of your first use or the minimum duration allowed by law.

All implied warranties of merchantability or fitness for a particular purpose with respect of the products are limited to the duration of the applicable express warranty. All other express or implied conditions, representations and warranties, including any implied warranty of non-infringement, are disclaimed. Some jurisdictions do not allow limitations on how long an implied warranty lasts; please review the applicable consumer laws in your jurisdiction for further clarity. This warranty provides specific legal rights; others may be available to users depending upon jurisdiction.


Limitation of Liability

Except to the extent required by law, GEGO is not responsible for any lost profits, revenues, or data, cost of substitute goods or services, or any indirect, special, consequential, exemplary, or punitive damages, however, caused and regardless of the theory of liability, related to or arising out of these terms or the use of the products, app or service, even if GEGO has  been advised of the possibility of such damages. To the extent permitted by law, GEGO ’s total liability of any claim related to or arising out of these terms or any use of the products, app or service, is limited to the amount paid for the product in the 12 months prior to the notification of the claim.



Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the above exclusions or limitations may not apply to every user. .


Pricing Errors and Product Information:

The GEGO.com website displays prices and availability of products and services which are subject to change without notice. GEGO agrees to make every effort to ensure errors will be corrected where discovered. GEGO LLC reserves the right, at any time, to revoke any stated offers and to correct any errors or omissions after an order has been placed. GEGO, LLC will attempt to display product information (details and images shown) on its website as accurately as possible.


Intellectual Property Rights:

The use of any of GEGO’s trademarks without the express written consent of GEGO is strictly prohibited. Everything on the GEGO website such as copyrights, registered trademarks, patents and/or other intellectual property is fully owned, controlled or licensed by GEGO, LLC or any of its affiliates. These rights are protected by international copyright, trademark and other intellectual property laws.


Force Majeure:

GEGO, LLC shall not be liable for unforeseen delays in performing any of its obligations under these Terms and Conditions and will be entitled to a reasonable extension of time for the performance of such obligations.


General Provisions

– GEGO is a device designed exclusively for locating lost luggage in an airport environment, with a global coverage.

– The service provided by GEGO allows luggage location in minutes. For this purpose, the device must be properly activated according to the instructions provided with the device and its battery fully charged before the trip.

– The GEGO device does not operate as an anti-theft alarm; it does not detect or prevent the violation of luggage, nor prevent it from being lost or misplaced.

– GEGO is not responsible for the loss of the baggage or delays in locating luggage that may occur due to disabilities or GSM network failures or any other reason that would interfere with the location of the luggage in the country in which it is found.

– GEGO will not pay any compensation in case the lost luggage cannot be reached or is not returned to its owner.

– GEGO is not liable for damages resulting from incorrect use, break or fall of the device before or during the trip.

– Luggage location functionality will only become available once the GEGO smart device application is downloaded via the Apple Store or Google Play store, and Service Plans added to the user account to process and trigger a location request.

– Service Plans can be purchased and added via the App Store or Google Play store account through the GEGO smart device application.

– Location requests will not trigger unless the user account is Service Plan enabled.

These Terms constitute the entire agreement between us with respect to the subject matter and supersede any prior understandings and agreements. These Terms will be governed by and construed in accordance with the laws of the State of Florida, without regard to or application of conflicts of law rules or principles. If any part of these Terms is determined to be invalid or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible and the remaining provisions of these Terms will remain in full force and effect.


If you have any questions about these Terms, please contact us:

Lugloc Inc.

550 NW 29th Street

Miami, FL 33127

Email: info@GEGO.io

Our Business hours are Monday to Friday from 9 AM ET to 5 PM ET.